Castle Rock Promenade
4991 Factory Shops Blvd. #120
Castle Rock, CO
The Wellness Membership Advisor is responsible for client conversions in order to meet studio goals and quotas to ensure growth and profitability through the sales of:
- Memberships to the Wellness Program
- Gift Cards
- Additional Visits (Re-booking)
- Upgraded sessions such as longer sessions or hot stone
The WMA is responsible for adhering to established “Service Path” procedures and processes to ensure a flawless “Elements Experience” including, but not limited to:
- Greeting every client with a smile.
- Creating a calm environment.
- Answering phones professionally and converting phone calls into appointments.
- Demonstrating complete knowledge of our massage model, therapist skill levels and price structure.
- Proficiency with massage therapy terminology.
- Matching clients and therapists correctly based on our level system and client’s problem areas.
- Mastering MBO through accurate scheduling and completing the retail sales process.
- Addressing emergency scheduling issues quickly and professionally.
- Communicating with clients to determine areas of improvement within the Service Path and complete client satisfaction.
- Providing helpful responses to requests from clients and involve management as needed.
- Addressing client requests and disputes professionally and efficiently.
- Complying with all HIPAA rules and regulations and/or applicable state privacy and security laws.
- Communicating effectively with coworkers.
- Providing timely and appropriate communication with studio management.
- Being flexible.
- Actively participating in staff meetings.
- Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
- Completing tasks by deadlines as assigned by supervisor. (Example: Communicating with members and clients who have not visited the studio in the past 45 days with the goal of scheduling their next session.)
- Other Duties as assigned.