Massage FAQs

Coupons or discounts cannot be combined with any other offers.

If using a gift card to pay for the session, you must present the gift card at the time of service. Some gift cards are valid only at the independently owned and operated Elements Massage studios identified on the card. Session-based gift cards cannot be split into shorter sessions and are redeemable for the session type identified on the card’s front. Gratuity is not included. Gift Cards cannot be used toward membership autopays or other gift cards. There is no cash value for gift cards and they cannot be replaced if damaged, lost, or stolen. There is no cash redemption for gift cards unless required by law and then only to the extent required by law.

If redeeming a gift card for a service, a valid credit card  must be provided to book a session. At the end of the service, please present the gift card for final payment.

In order to become a Registered Massage Therapist in BC,  a person must attend an accredited massage therapy education program and meet the registration requirements of the College of Massage Therapists in BC. This education and registration standard ensures that anyone practicing as an RMT in BC has the exceptional skills and qualifications needed to provide massage therapy to clients in a professional and therapeutic manner.

Please call the local studio where the membership originated or where you had your last massage if you have trouble logging into your online account. One of the studio’s Wellness Membership Advisors will be able to help you gain access to your account.

Tipping is common in many places that employ Registered Massage Therapists.  However, many Registered Massage Therapists feel that tipping is inappropriate. As a result, many clients are unsure if and/or how much they should tip their massage therapist. If you receive a massage session that meets your needs and you feel that the therapist should be recognized for delivering it, thank your therapist.  If you feel that you would like to leave a tip for one of our therapists, please do so at your own discretion.

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

The massage therapist's time has been reserved especially for you. Please follow the local studio’s policies to reschedule or cancel your appointment to avoid any late cancellation fees. 

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way^®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

• Studios service minors under the age of 18 with written consent (Minor Consent Form & Client Intake Form) from a parent or guardian prior to performing the massage. Parents/Guardians must remain in the massage room during the entire session.

• All minors must keep their undergarments on for the entire duration of the session and clients of minor age will be matched with the same-sex therapist. If a parent/guardian or minor client wishes to have a massage therapist of the opposite sex, the parent/guardian will be required to acknowledge permission on the minor intake form.

Studios strive to maintain a comforting and calm environment for clients and staff, so as a courtesy, it is asked that you do not bring in infants or toddlers in. Children may not at any time be left unattended and unsupervised in the lobby and are not allowed to accompany you into massage rooms.